At Labubu, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we strive to make the return or exchange process simple and hassle-free.
Return Policy
- Items can be returned within 30 days of purchase, provided they are in their original condition with all packaging intact.
- To initiate a return, please contact our customer service team at (934) 213-2923 or visit us at our store: 819 Queen St W, Toronto, ON M6J 1G1.
- Please include your receipt or proof of purchase when returning an item.
Exchange Policy
- If you wish to exchange an item, we offer exchanges for products of equal value, subject to availability.
- Exchanges can be requested within 30 days of purchase.
- Our team will guide you through the exchange process and ensure you receive the product of your choice.
Non-Returnable Items
- Gift cards, personalized items, or products marked as final sale are not eligible for return or exchange.
Refunds
- Refunds for returned items will be processed within 7–10 business days after we receive the product.
- Refunds will be issued via the original payment method used at the time of purchase.
Contact Us
If you have any questions or need assistance with a return or exchange, please reach out to our team:
Phone: (934) 213-2923
Address: 819 Queen St W, Toronto, ON M6J 1G1, Canada
Business Hours: Mon – Fri, 09:00 AM – 6:00 PM
At Labubu, we are committed to making your shopping experience smooth, convenient, and satisfactory.